Contact Telefomin Baptist District Hospital
Emergency line, general enquiries, donations, incident reporting, and how to find us.
Who to contact, and when
General enquiries
Appointments, records, accounts, bulletin requests and administration. Monday to Friday, 8:00am to 4:00pm.
Careers and volunteering
Job applications, expressions of interest, volunteer and mission partner placements.
Give to the work at Telefomin
Every kina given here stays here. Donations pay for medicines, fuel for the generator and ambulance, equipment repairs, staff housing and patient transfers.
We report to donors in writing. If you give towards a named project you will receive a progress report on that project, and all donations appear in our audited annual accounts.
Bank account details
Account name
Telefomin Rural Hospital
Bank BSP
Branch Tabubil
Bank transfer
Transfer to the account shown, then email us your transfer reference so the gift can be receipted correctly.
- Overseas transfers: please ask for SWIFT details
- Tell us if your gift is for a specific project
- A written receipt is issued for every donation
The hospital never asks for donations by unsolicited phone call or social media message. If in doubt, contact the administration office directly.
If something goes wrong, tell us
Patients, families, staff and visitors can all report an incident, a safety concern or a complaint. Reports are reviewed by hospital management every month and used to improve care.
What to report
Patient safety incidents, medication errors, near misses, equipment failures, infection control concerns, staff conduct, and anything that put a person at risk.
How to report
Use the contact form below and choose “Incident report”, speak to the nurse in charge, drop a note in the suggestion box at outpatients, or write to the CEO.
What happens next
You will receive an acknowledgement within five working days, an investigation where needed, and a written outcome. Reports may be made anonymously.
Reporting is welcomed, not penalised
No patient will receive lesser care, and no staff member will be disciplined, for making an honest report. Open reporting is how a hospital gets safer.
Questions we are asked most
Do I need an appointment to be seen?
No. The outpatient clinic is walk-in from Monday to Friday, 8:00am to 4:00pm, and Saturday morning 8:00am to 12:00pm. The emergency room is open at all times and never requires an appointment. Some clinics, such as antenatal, TB and chronic disease review, run on set days, so ask at reception for the current schedule.
What should I bring with me?
Bring your health record book, any medicines you are currently taking in their original packets, and your clinic card if you have one. If you are being admitted, bring bedding, a change of clothes and eating utensils. If an aid post or health centre referred you, bring the referral note.
How much does treatment cost?
Fees are set in line with national policy for church health services and are displayed at the reception desk. You will be told what a service costs before it is provided. No patient is turned away from emergency care because they cannot pay, so please speak to the administration office about your situation.
Can a family member stay with the patient?
Yes. One wasman or carer may stay with each admitted patient. Visiting hours for other family members are 10:00 to 11:00am and 3:00 to 5:00pm daily. Please keep the wards quiet and follow the instructions of the nurse in charge.
How do I get to Telefomin?
By air to Telefomin Airport (TFM) on third-level and charter services, or by road on the Tabubil to Telefomin Highway, which opened in September 2025 and connects through Tabubil and Kiunga. See the map and travel routes below, and always confirm current flight schedules and road conditions before you travel.
Can I get a copy of my medical records?
Yes. Apply in writing to the administration office with proof of identity. Records for another person require their written consent, or proof that you are their legal guardian or next of kin. There may be a small copying fee.
How do I make a complaint about my care?
Speak to the nurse in charge first, as most concerns are resolved on the ward. If you are not satisfied, use the contact form below and choose “Incident report”, or write to the Chief Executive Officer. You will receive an acknowledgement within five working days and a written outcome after review.
Do you accept volunteers and visiting medical teams?
Yes, through the CEO’s office and by prior written arrangement. Clinical volunteers need current PNG registration and a police clearance, and placements are normally a minimum of four weeks. Please do not book travel before your placement is confirmed in writing.
Send us a message
We answer general enquiries within five working days. Do not use this form for a medical emergency. Call the emergency line or come straight to the hospital.
Telefomin Baptist District Hospital
-
Address
Telefomin Station, Telefomin District, West Sepik Province, Papua New Guinea -
Emergency, 24 hours
+675 7007 9973 -
Administration
Monday to Friday, 8:00am to 4:00pm -
Email
info@telefominbaptisthospital.org -
Postal
PO Box 23, Telefomin, West Sepik Province, Papua New Guinea
Finding Telefomin
Telefomin Station sits at 5°07′S, 141°38′E in the Star Mountains of West Sepik Province, close to the Western Province border and the headwaters of the Sepik River.
By air: Telefomin Airport (TFM)
Third-level and charter flights connect Telefomin with Tabubil, Vanimo, Wewak and Mount Hagen. The airstrip is a short walk from the hospital. Schedules are weather-dependent, so always confirm with the operator before travelling.
By road: Tabubil to Telefomin Highway
The 83 km highway from Tabubil opened in September 2025, connecting Telefomin to the national road network for the first time. From Kiunga, travel the Kiunga to Tabubil Highway, then north-east to Telefomin. Distances: Tabubil 47 km, Vanimo 272 km, Port Moresby 780 km.
On arrival
The hospital is at Telefomin Station, in the district headquarters. Reception is open Monday to Friday, 8:00am to 4:00pm; the emergency entrance is open at all hours.
Emergencies: call us, or come straight in
The emergency room is open 24 hours a day, every day of the year.